Need an Air Conditioning Technician? 5 Tips to Help You Choose the Tech Who Will Keep You Safe and Sane

As temperatures heat up in North Texas, you’re shifting your focus to keeping a good air conditioning technician on call for when your air conditioner shows signs of malfunction. How do you know which are the trustworthy technicians and which you should pass over? Today we over five tips for choosing the best air conditioning repair shops in North Texas.

Check Licensing – North Texas has had problems with air conditioner technicians not possessing valid licenses. People who claim to repair or install air conditioners and don’t have an existing or valid license are likely just out there to take your money. Usually, they do not have any skills beyond installing a product out of a box and you have no way of guaranteeing that their repairs will last, save you money, or keep you safe. Make sure that a repair shop or technician is licensed and bonded, which you can check through the state’s licensing website. You always want to check if the technician possesses certifications like NATE (North American Technician Excellence).

At Gorman Mechanical, we are licensed and bonded. Also, several of our technicians are NATE-certified and are Trane Comfort Specialists, certified by the Trane company to install and repair their products.

Read Reviews – Another good “technician shopping” tool is checking out reviews online. By reading what others have to say about a potential repair shop or individual, you can get a sense of their customer service and skill levels. Look around and make sure others have been happy with the service before you call. Especially check out the Better Business Bureau and Angie’s List for accurate ratings.

Do Your Own Research – Although you obviously won’t know as much as the technician you’re about to hire, figuring out what type of air conditioner you need and understanding the difference between different brands and models will equip you with education when discussing options with a shop. If what they recommend seems far off the mark, you’ll have a perspective from which to judge if you want to hire them.

Ask Them – The best thing you can do is specifically ask an air conditioner repair company or technician about their experience. If you are working with a professional, they should be more than happy to give you answers. Try questions like, “How long have you been in business?”, “What experience do you have with my home’s required system?”, and “What continuing education or training did you recently undergo to keep up with changing technology?”. You want someone who is open and honest and willing to keep learning in a constantly evolving industry.

It’s Cool to Be Green – We’re at a point in the world where energy efficiency is critical. Ask the company if they offer energy efficiency audits and promote Energy Star products. If they do, they’ll help you not only protect valuable resources but also lower your monthly utility bill.

Choosing the best air conditioning technician for you might be challenging, but these questions will get you started. Check out Gorman Mechanical and our Energy Star options, financing, preventative maintenance plans, and accreditations when you visit our website. For more information, call us at 817-238-1616.

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Residential Customer Testimonials

Gorman Mechanical is interested in complete customer satisfaction and delivers on promises made. I have been completely satisfied with their integrity, honesty, customer loyalty, thoroughness and continued follow up. I feel fortunate to have located their outstanding company among the many in the industry.

- Mark

Gorman Mechanical installed a brand new cooling and heating system in my home. The replacement unit was larger and more energy efficient. Our house has never been cooler and our energy bill even went down…. I highly recommend them and their services.

- Thomas

I had an issue with my A/C unit not cooling properly. The technician, Stacy, arrived during the time frame I was given, and I received a phone call about 30 minutes prior to his arrival, letting me know he was on his way. He was very professional and conscientious in figuring out and explaining the issue to me. He work was complete in a little over an hour and my house is cool once again! I will definitely refer Gorman Mechanical to others.

- S.M.

A Gorman technician came over to set us up with a new A/C unit and he did a phenomenal job. He was very up front with any cost and got our install scheduled in one day. He did a great job at getting me the unit needed without running the price through the roof.

- Allen

I met with Gorman Mechanical’s Sales Manager. When he came out I had a bad taste in my mouth due to some misrepresentations made by another company that happened to be A rated on Angie’s List. Because of this I’m certain I was on the defensive and asked a million questions. He was very patient and took plenty of time answering all my questions. He was very knowledgeable and helped educate me on my options and the advantages/shortfalls of each. When I came to the actual bid, I felt it was very competitive compared to other bids I’d received. I felt so well informed and confident at that point I cancelled two other appointments I’d made for that day and signed up with Gorman Mechanical. He was able to promptly arrange a great deal on financing the bulk of the cost, leaving me to pay out of pocket for a couple last minute additions (extended warranty/Reme Halo). They did not want this until installation was complete. A couple days later they installed my new system and I’ve been very happy with it. Shortly after installation I had several other questions about maintenance and a small amount that was overcharged upon installation. He was very responsive answering my questions and arranging for a prompt refund check to be sent. Fortunately, it isn’t often that I need to spend so much money on an important purchase like this, but I felt very confident with my decision and going through the process with him and Gorman Mechanical made it painless. I wouldn’t hesitate to recommend Gorman Mechanical to friends and family.

- Rick

The repairman, Tim H., was prompt and courteous. I explained that he was a second opinion for our 21-year-old AC. The first company said that I would need 2 parts totaling $600 plus a coil that they would have to send a salesman out to quote me a price. Also first company was suggesting that I really needed whole new system. After inspection, Tim showed me how a part was wired the wrong way and he replaced a compactor and repaired a burnt wire. 2 lbs Freon were added. Total cost was retail: $217.75. I had a warranty so I paid less but what a difference in $600.00+ and $217.75! AC is working fine now. And we didn’t have to buy a new system. Thanks, Gorman Mechanical and Tim H.! The world needs more honest repairmen like you!

- Jeannie
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